Last Updated: 8 June 2023
1.1 This Cookie Policy applies to any website or service (collectively “Services”) of Rosewood Hotel Group and its affiliates that links to this policy or incorporates it by reference. The terms “Rosewood”, “we”, “us” as used in this Cookie Policy collectively refer to Rosewood Hotel Group and its affiliates.
2.1 Rosewood uses cookies and other technologies to enable features at the Services, in e-mails or e-mail advertisements, or in advertisements on other Services (hereafter referred to as “Cookies”). A Cookie is a small text file that stores Internet settings. Almost every website uses Cookie technology. Cookies, among other things, speed navigation through our Services, keep track of information so that you do not have to re-enter it each time you visit our Services, help us provide you with customized content and allow us to learn about your visit. We also use web beacons (also called web bugs, pixel tags, or clear GIFs) primarily to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our Services. Web beacons also help us measure the effectiveness of our online advertising and/or e-mail campaigns by, for example, counting the number of individuals who visit our Services or the number of individuals who open or act upon an e-mail message. Some of the information we collect using web beacons may be personally identifiable. We may combine this information with other Personal Data we have collected about you to better tailor our marketing or Services content to you and may use this information for other purposes, such as internal research.
2.2 Some Cookies require your consent, while others are exempt.
2.2.1 Cookies exempt from consent: Strictly necessary Cookies guarantee functions without which you would not be able to use the Services as intended. They are stored on your computer during your current browser session. Your consent is not required for strictly necessary Cookies.
2.2.2 Cookies subject to consent: Other Cookies that are not strictly necessary to use the Services still fulfil important tasks. Without these Cookies, we may not be able to provide certain functions intended for your convenience on our Services, such as your personal settings or automatic filling in form functions.
2.3 First-Party Cookies: Some of the Cookies are used exclusively by Rosewood, and therefore are called “first-party Cookies”. These Cookies include functional Cookies to remember a user’s language selection or performance Cookies to identify repeated website visits from the same user. Other permanent Cookies include those use to improve the user experience on our Services, including recording whether a user closed an auto pop-up message so that we do not display it again.
2.4 Third-Party Cookies: Rosewood uses third-party service providers for analytics and to help us manage, carry out and improve our advertising, including Adobe, Facebook, Google, Microsoft Clarity, Sojern, Triptease, Xandar, and Microsoft. These parties may set Cookies to help us collect information and provide you with advertisements that we believe would be relevant for you. These third parties also may assist us by providing certain statistical and analytics information in relation to our marketing practices.
2.5 Types of Cookies We Use. Rosewood uses four types of Cookies: strictly necessary Cookies, performance Cookies, functional Cookies, and Cookies for advertising purposes.
2.5.1 Strictly necessary Cookies are essential in order to enable you to move around the Services and use its features. These temporary Cookies only last as long as your web browser is open, and are used for technical purposes such as enabling better navigation on our Services. Without these cookies, services you have asked for cannot be provided – for example, remembering previous actions (e.g. entered text) when navigating back to a page in the same session, showing a version that has a broad-band-related data quantity corresponding to that of the Internet connection you are using and guaranteeing that, when you change pages, the function of changing from http to https takes place. Cookies of this type also store your decision regarding the use of Cookies on our Services. Once you close your browser, these Cookies disappear.
2.5.2 Performance Cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Services and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. These Cookies do not save information that would allow the user to be directly identified. The collected information is aggregated. These Cookies are used exclusively to improve the performance of the Services, and with it the user experience.
2.5.3 Functional Cookies enable the Services to save information which has already been entered (such as usernames, languages choices, and your location), so that it can offer you improved and more personalized functions. For example, when you book a room, our Services can offer you local tax information if it uses a cookie to remember the region in which you are currently located. Functional Cookies are also used to enable features you request such as playing videos. These Cookies collect aggregated information and cannot track your movements on other websites.
2.5.4 Cookies for advertising purposes are used to display advertisements to users that are more targeted and adapted to their interests. They also are used to limit the frequency with which an advertisement appears and measure the effectiveness of advertising campaigns. They register whether a person has visited a website or not. This information may be shared with third-parties advertisers. Cookies for improving target group appeal and advertising are often linked with page functionalities of third-party providers.
3.1 At any time, you may visit our Privacy Preferences Center to withdraw your consent or amend your cookie settings. You can also disable Cookies at any time by adjusting your browser settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can also visit http://www.aboutcookies.org for more information on how to manage and remove Cookies across different browsers.
3.2 Please be aware, however, that if you turn off Cookies, you may not be able to take full advantage of all of our Services’ features.
3.3 For more information regarding targeted advertisements and/or to opt out of automatic collection for these purposes, please visit http://www.aboutads.info/choices/ or http://www.networkadvertising.org/managing/opt_out.asp. Within the EU and Canada the local DAA organisations operate a similar “ad choices” scheme: see http://www.youronlinechoices.com (Europe) and http://youradchoices.ca/ (Canada). You can also review choices relating to Cookies used for behaviorally targeted advertising by visiting http://www.youronlinechoices.com. If you opt-out of these targeted advertising Cookies, your opt-out will be specific to the web browser or mobile device from which you accessed the opt-out. If you use multiple devices or browsers, you will need to opt-out each browser or device that you use.
You can opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: (click here https://tools.google.com/dlpage/gaoptout?hl=en-GB).
To disable Adobe’s “Flash Cookies,” you can adjust the setting of your Flash player to block “Flash Cookies” using the tools contained in your website storage settings panel. More information can be found on Adobe’s website.
4.1 Rosewood Hotel Group will be responsible for your personal data provided to, or collected by or for, our Services.
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