• Enjoy free shipping on orders of HKD2,500 and above. We deliver to door within Hong Kong SAR, excluding Outlying Islands and remote areas.

Delivery & Collection

DELIVERY

To ensure your order arrives in perfect condition, each shipment is handled personally and with the utmost care.

Currently, we only deliver within Hong Kong SAR (excluding Outlying Islands, Lantau Island and remote areas).

Should you wish to deliver your order to multiple locations, please place separate orders for each delivery location.

DELIVERY CHARGES

Delivery charges are based on location:

Location Delivery Charge
 Kowloon  HK$200
 Hong Kong Island  HK$250
 New Territories  HK$450

Complimentary delivery is offered for all orders of HK$2,500 and above. 

GIFT CARDS & EXPERIENCES

Delivery of Gift Cards (including Experiences) are offered at a flat rate via Standard Shipping (2-3 days):

Location Delivery Charge
 Kowloon  HK$50
 Hong Kong Island  HK$50
 New Territories  HK$50

Complimentary delivery is offered for all orders of HK$2,500 and above. 

DELIVERY TIMES

You may select your preferred delivery time during checkout, up to 30 days in advance. Delivery time slots: 12 noon to 3pm, 1pm to 5pm, 2pm to 6pm, 4pm to 8pm.

To ensure the highest quality of our products and a safe delivery on time, Rosewood Hong Kong reserves the right to block certain dates and time slots for delivery without prior notice.

Prior to your delivery, the delivery agent will telephone the number provided at the time of order to confirm the expected delivery time. 

Unfortunately, we are unable to accept requests for deliveries at specific times. 

DELIVERY DURING TYPHOON OR RAINSTORM WARNINGS

Deliveries will be suspended in case of natural disasters, states of emergencies, if a typhoon signal No. 8 or above is hoisted, a black/red rainstorm warning is in effect and during black out dates during Chinese New Year (New Year's Eve to the Fourth Day of the Lunar New Year). In this event, we will contact you by phone or email to offer Hotel Collection (if you wish to maintain the same date) or an alternative delivery date.

HOTEL COLLECTION (SELF PICK-UP)

To collect an order as self pick-up, please visit Butterfly Patisserie located at Level 2 of Rosewood Hong Kong, adjacent to the Hotel Lobby. 

Hotel Collection is available from 12 noon to 7pm, every day. You may select your desired collection date and time during checkout, up to 40 days in advance.

To ensure the highest quality of our products, Rosewood Hong Kong reserves the right to block certain dates and time slots for pick up without prior notice.

Please present your order confirmation at the time of collection. For any order of HK$2,500 or above, please also present the credit card used when placing the order.

As part of verifying customer details for order collection, we may need to collect additional personal information in accordance with our Privacy Policy.

Terms & Conditions apply.

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